Refund & Cancellation Policy
This policy applies to the one-time ₹29 "Pro" purchase inside Festive Kolkata (durgapuja.sahasandco.in), operated by Sahas & Co, Kolkata, India.
1. All sales are final
Once a Pro purchase is completed and payment is verified, it cannot be cancelled, exchanged or refunded. Pro unlocks digital content — every pandal's details, the trip planner, PDF export and an ad-free view — which is available to you immediately after payment. Because the product is delivered in full at the moment of purchase, we do not offer refunds for change of mind, accidental purchase, or non-use.
2. When the purchase stops being valid
The ₹29 payment unlocks Pro access only for the current Durga Puja season and only for as long as this website remains live. Specifically:
- Pro access is tied to the 2026 Durga Puja season and is not a permanent or recurring subscription.
- Access is intended to run through Dashami, 21 October 2026. After this date the current season's Pro features are considered concluded, and no refund is due for the remaining or unused period.
- Access also depends on durgapuja.sahasandco.in remaining online. We intend to keep the site running for the full Puja season, but access is not guaranteed beyond it, and no refund is due if the site is taken down after the season ends.
3. If a payment fails or is duplicated
If money was deducted from your account but Pro did not activate — for example, a network error during payment verification — contact us with your payment ID and the email you signed in with, and we will investigate and fix the account status. This is a service correction, not a refund of a completed purchase, and applies only to genuine technical failures, not to a change of mind.
4. How to reach us
For any payment issue, email subratasahamails@gmail.com with your Google account email and, if you have it, the Razorpay payment ID from your confirmation. We reply within one to two working days.
5. Changes to this policy
Any change to this policy will be posted on this page with an updated date.